Non-Portable numbers
Generally speaking, none of Fonestak’s California and Nevada are portable. Certain rules and regulations do not allow us to make these numbers portable, except at our discretion. If you wish to port one of these numbers please send an email to [email protected] for our consideration.
Portable numbers
Generally speaking all other numbers provided by FONESTAK to end users are portable. Below are the steps that must be taken. Port out requests can take as little as 2 days or as long as 10 days.
- Do not cancel your fonestak service until after you have successfully ported your number. If you cancel prior to porting we cannot port the number out.
- Contact your new provider for their instructions and forms on porting numbers. Follow their instructions.
- We will require
- A LOA (letter of agency) from your new provider.
- Your account must be active and up to date, all fees and charges paid.
- You must pay a $10 porting fee. (click here to pay.) This will notify us to be on the lookout for your upcoming porting request. Note that if your provider is unable to port the number this fee will not be refunded and each attempt to port will incur a new $10 fee.
- Upon confirmation of the above, Fonestak will inform your new provider that they can port the number.
- If you know that an LOA has been submitted to us, your account is current and active and you have paid the $10 porting fee but your number has not ported after 14 days, please contact us at [email protected]
- You must confirm to us that the number has ported.
- If you wish to cancel your account and you hve no other numbers with us, then at this point you should do so.
- You may continue to be billed if you do not cancel your FONESTAK service once your number is ported.